For recall customer service, please email productrecall@thelegacycompanies.com or call us at 1-877-881-0065.

U.S. Consumer Product Safety Commission – Fast Track Recall

Recall Date: April 20, 2017
Recall Number: 17-DRAFT FOR CLEARANCE
Food Dehydrators Recalled by Greenfield World Trade Due to Fire and Burn Hazards
Recall Summary
Name of Product: EZDRY Food Dehydrators
Hazard: The food dehydrator can overheat, posing fire and burn hazards.
Remedy: Replacement, Refund

Consumers should immediately stop using the recalled food dehydrators and contact Greenfield for instructions on returning the recalled food dehydrators with a prepaid shipping label for a free replacement or full refund. Consumer Contact: Greenfield toll-free at 877-881-0065 from 12 p.m. to 7 p.m. ET Monday through Friday, email at productrecall@thelegacycompanies.com or online at www.greenfieldworld.com and click on the “Product Recall” link at the bottom of the page for more information.

Recall Details
Units: About 14,000
Description: This recall involves white, EZDRY, six-tray food dehydrators. The dehydrator weighs about 4 pounds and measures 12 inches tall by about 8 inches deep by 10 inches wide. EZDRY is printed on the front of the dehydrators. EZDRY and the model number EPD60W are printed on a white label on the bottom of the unit. They were sold in a white box labeled “EZDRY by Excalibur” Home Dehydrator with a picture of the product. These products are marked “Date Code: 2116, 2416, or 3316” engraved at the bottom of the label located on the bottom of the unit.
Incidents/Injuries: The firm has received 13 reports of the dehydrator overheating and the plastic unit melting, resulted in six reports of fire and one report resulting in property damage to the counter top. No injuries have been reported.
Sold at: Kohl’s stores nationwide and online at Amazon.com from June 2016 through February 2017 for between $40 and $50.
Importer: Greenfield World Trade Inc., of Fort Lauderdale, Fla.
Manufactured in: China

This recall was conducted, voluntarily by the company, under CPSC’s Fast Track Recall process. Fast Track recalls are initiated by firms, who commit to work with CPSC to quickly announce the recall and remedy to protect consumers.

About U.S. CPSC:
The U.S. Consumer Product Safety Commission is charged with protecting the public from unreasonable risks of injury or death associated with the use of thousands of types of consumer products under the agency’s jurisdiction. Deaths, injuries, and property damage from consumer product incidents cost the nation more than $1 trillion annually. CPSC is committed to protecting consumers and families from products that pose a fire, electrical, chemical or mechanical hazard. CPSC’s work to ensure the safety of consumer products - such as toys, cribs, power tools, cigarette lighters and household chemicals – contributed to a decline in the rate of deaths and injuries associated with consumer products over the past 40 years.

Federal law bars any person from selling products subject to a publicly-announced voluntary recall by a manufacturer or a mandatory recall ordered by the Commission.

For more lifesaving information, follow us on Facebook, Instagram @USCPSC and Twitter @USCPSC or sign up to receive our e-mail alerts. To report a dangerous product or a product-related injury go online to www.SaferProducts.gov or call CPSC’s Hotline at 800638-2772 or teletypewriter at 301-595-7054 for the hearing impaired.

CPSC Consumer Information Hotline
Contact us at this toll-free number if you have questions about a recall:
800-638-2772 (TTY 301-595-7054)
Times: 8 a.m. – 5:30 p.m. ET; Messages can be left anytime
Call to get product safety and other agency information and to report unsafe products.

Media Contact
Please use the phone numbers below for all media requests.
Phone: 301-504-7908
Spanish: 301-504-7800

Contact Us

Call
USA Toll Free: 800-875-4254
Canada & Int'l: 916-381-4254

Email
USA:
Int'l:

Address
8250 Ferguson Ave.
Sacramento, CA 95828

About Us

Since 1973, Excalibur has manufactured dehydrators in Sacramento, California.

Dry fruits & vegetables. Dehydrate meat for jerky. Make your own granola. Dry fruit puree into a fruit roll-up. Make all-natural pet treats.

Use for arts & crafts. And much more! Dry it, you’ll like it!

Affiliates

Join the Excalibur Affiliate Program and earn commissions. Its a free program that allows you to earn money from your website by placing banner ads.